Accessing an archived chat session

The chat’s archives stores each chat session, where you can view it at a later time.

The system archives a chat session once all chat members leave the room or after more than 20 minutes of inactivity. Chats appear in the Chat Sessions list.

Access an archived chat session

1. On the Chat List page, click View Sessions from the context menu beside the chat you want to view.

   Note For a general chat, you must be in the org unit where you created the general chat to see its session archives.

2. Click the link in the Start Date column.
3. When you are done reviewing the session, click Done.